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  • Free & Fast UK Delivery
  • Cheapest Prices Across The Range
  • Fast, no fuss returns
  • 12 Months Warranty
  • Excellent Customer Care

    • What is the difference in grades?

      • Our full grade descriptions can be found below:

        Grade A: Item is new and unused with possible box damaged/ box replaced with item seal removed. Item is otherwise complete with all accessories as you would expect from a new item. 12 months warranty supplied.

        Grade B+: Item may have been purchased and returned as unwanted and as a result will have very slight marks on the casing and possible box damage or replaced box. Item is otherwise complete with all accessories. 12 months warranty supplied.

        Grade B-: Item may have been purchased and returned as unwanted and as a result will have very slight marks on the casing/screen with possible box damage or replaced box. Item is otherwise complete with all accessories. 12 months warranty supplied.

        Grade C+: Item is a customer return or ex-display item and as a result may have some noticeable marks on the casing and possible box damage or replaced box. Item is otherwise complete with all accessories. 12 months warranty supplied.

        Grade C-: Item is a customer return or ex-display item and as a result may have some noticeable marks on the casing/screen and possible box damage or replaced box. Item is otherwise complete with all accessories. 12 months warranty supplied.

        Grade D+: Item is a customer return or ex-display item and as a result may have some significant/noticeable marks on the casing and possible box damage or replaced box. Item is fully tested/working and complete with all accessories. 12 months warranty supplied.

        Grade D-: Item is a customer return or ex-display item and as a result may have some significant/noticeable marks on the casing/screen and possible box damage or replaced box. Item is fully tested/working and complete with all accessories. 12 months warranty supplied

    • How does my order get processed?

      • When you place your order with us, we will firstly confirm that we have received your order (by return email). We will check your order details and product availability before accepting your order. An email will be sent to you to confirm acceptance of your order. This will include a delivery timescale.

    • I need some help to correctly choose the best product for me, what do I do?

      • Our friendly staff are here to help with any Questions so please contact us by email info@Kazoop.co.uk

    • How will I know when my order will be delivered?

      • When we send your order acceptance e-mail this will include an estimated delivery date. We aim to dispatch your order within 1 working day of receiving it.

    • What do I do if I have a problem with my product?

      • We are here to help you in the event of a problem occurring with your product. Simply email info@Kazoop.co.uk with the details or call us on 01933 272611 as soon as the problem occurs. We will then arrange the best course of action to resolve the problem.

    • How can I pay for my goods?

      • You can pay using the following credit and debit cards: Visa, Mastercard, Visa Electron, Maestro (Switch), Solo. We do not accept American Express, Diners or non-UK issued Maestro cards. You can also pay by cheque made payable to TLX Electrical Ltd.

    • I want a product but can’t find it on your web site, what do I do?

      • If you are after a particular item that we don’t currently have on our web site we may be able to order it especially for you. Email us atinfo@Kazoop.co.uk to check availability.

    • Can I change the delivery date of my order?

      • You can chose to delay delivery within reason. When you complete checkout you can add a note asking us to arrange delivery for a specific date and we will do our best to accommodate you. The best way to arrange delivery though is to call us on 01933 272611 Please note that if you are not at home for the pre-arranged delivery we reserve the right to charge you the full delivery charge to re-deliver your product. This may be in excess of the standard delivery charges.

    • How do I return goods that I do not want?

      • If there is nothing wrong with the goods and you wish to return them you have 14 working days from the date of delivery to contact us and request a returns authorisation number. Email info@Kazoop.co.uk or call 01933 272611

    • Why has my credit card been declined?

      • Your credit card may be declined for many reasons. Some possible reasons for card failure are wrong card number, wrong expiration date, daily transaction limits, insufficient funds, or security checks by the credit card issuer. In the event of your card being declined for payment we will inform you and recommend you contact the bank directly to correct the problem. For privacy reasons, the card issuer does not tell us the reason for card decline.

    • What guarantee do I get with my product?

      • All products are supplied with a 12-month warranty from ourselves. However, some manufacturers’ products come with warranties for longer periods of 2, 5 or sometimes even 10 years. If you wish to know the warranty period for a specific product please contact us for details by emailing info@Kazoop.co.uk.

    • How do I get information on my order?

    • How secure is sending my details over the net?

      • We use an SSL (Secure Socket Layer) server using a minimum of 128-bit encryption during the payment process which ensures your details are kept as safe and secure as possible.

    • Do I have to be a member to order?

      • No. You do not need to be a member to order, but by becoming a member we can retrieve your details to make it simpler for you to order next time. Members can also receive details of special offers or promotions if they wish to.

    • What happens if I cancel my order?

      • If you cancel your order prior to delivery your payment will be refunded in full. Our friendly staff are here to help with any Questions so please contact us by email info@Kazoop.co.uk